{% load static %} {% block zendesk_configuration_modal %} <div class="modal fade" id="modalZendeskConfiguration" role="dialog"> <div class="modal-dialog modal-dialog-centered modal-dialog-scrollable modal-lg"> <div class="modal-content"> <div class="modal-header"> <h6 id="hIntegModalTitle" class="modal-title"> {{ ttl_zendesk_integration }} </h6> <button type="button" class="btn-close size-10" data-bs-dismiss="modal"></button> </div> <div class="modal-body px-3 py-2"> <div class="px-3 py-2"> <div class="row mx-0 mb-2 px-0 col-md-8 align-items-center"> <label class="col-md-5 grey-text size-12 bold-600 px-0"> {{ ttl_integration_name }}: </label> <div class="col-md-6"> <input id="inpZendeskIntegrationName" class="form-control grey-text size-12" disabled=disabled> </div> </div> <div class="row mx-0 mb-2 px-0 col-md-8 align-items-center"> <label class="col-md-5 grey-text size-12 bold-600 px-0"> {{ det_zendesk_subdomain }}: </label> <div class="col-md-6"> <input id="inpZendeskSubdomain" class="form-control grey-text size-12"> </div> </div> </div> <div id="divZendeskModalBody" class="px-3 py-2"> <label class="grey-text size-13 bold-600 mb-3"> {{ det_configure_how_taskcall_will_create_zendesk_ticket }} </label> <div class="row mx-0 mb-2 px-0 col-md-8 align-items-center"> <label class="col-md-5 grey-text size-12 px-0"> {{ det_configuration_name }}: </label> <div class="col-md-6"> <input id="inpZendeskConfigurationName" class="form-control grey-text size-12"> </div> </div> <div class="row mx-0 mb-2 px-0 col-md-8 align-items-center"> <label class="col-md-5 grey-text size-12 px-0"> {{ det_ticket_type }}: </label> <div class="col-md-6"> <select id="sltZendeskTicketTypes" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="incident"> {{ ttl_incident }} </option> <option class="grey-text size-12" value="problem"> {{ ttl_problem }} </option> <option class="grey-text size-12" value="question"> {{ ttl_question }} </option> <option class="grey-text size-12" value="task"> {{ ttl_task }} </option> </select> </div> </div> <div class="px-0 align-items-center"> <div class="d-flex flex-row mx-0 my-2 py-2 align-items-center"> <div class="form-check"> <input id="chkZendeskCreateAuto" type="checkbox" class="form-check-input grey-border"> </div> <div class="grey-text size-12"> {{ det_automatically_create_ticket_for_incidents_with_minimum_urgency }} </div> <div class="ps-2 col-md-3"> <select id="sltZendeskMinUrgency" class="form-select form-control grey-text size-12"> {% include 'urgency_options.html' %} </select> </div> </div> </div> <div class="form-check mb-2 align-items-center"> <input id="chkZendeskSyncNotes" type="checkbox" class="form-check-input grey-border"> <label class="grey-text size-12"> {{ det_sync_taskcall_notes_with_zendesk }} </label> </div> <div class="form-check mb-2 align-items-center"> <input id="chkZendeskSyncStatuses" type="checkbox" class="form-check-input grey-border"> <label class="grey-text size-12"> {{ det_sync_taskcall_status_with_zendesk }} </label> </div> <div id="divZendeskStatusMaps" class="mx-0 px-0 mb-2 py-3" hidden> <div class="col-md-6 ps-3 border-start"> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ sts_open }} </label> <div class="col-md-6"> <select id="sltZendeskStsOpen" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="new"> {{ sts_new }} </option> <option class="grey-text size-12" value="open" selected=selected> {{ sts_open }} </option> <option class="grey-text size-12" value="pending"> {{ sts_pending }} </option> <option class="grey-text size-12" value="hold"> {{ sts_hold }} </option> <option class="grey-text size-12" value="solved"> {{ sts_solved }} </option> <option class="grey-text size-12" value="closed"> {{ sts_closed }} </option> </select> </div> </div> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ sts_acknowledged }} </label> <div class="col-md-6"> <select id="sltZendeskStsAcknowledged" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="new"> {{ sts_new }} </option> <option class="grey-text size-12" value="open"> {{ sts_open }} </option> <option class="grey-text size-12" value="pending" selected=selected> {{ sts_pending }} </option> <option class="grey-text size-12" value="hold"> {{ sts_hold }} </option> <option class="grey-text size-12" value="solved"> {{ sts_solved }} </option> <option class="grey-text size-12" value="closed"> {{ sts_closed }} </option> </select> </div> </div> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ sts_resolved }} </label> <div class="col-md-6"> <select id="sltZendeskStsResolved" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="new"> {{ sts_new }} </option> <option class="grey-text size-12" value="open"> {{ sts_open }} </option> <option class="grey-text size-12" value="pending"> {{ sts_pending }} </option> <option class="grey-text size-12" value="hold"> {{ sts_hold }} </option> <option class="grey-text size-12" value="solved" selected=selected> {{ sts_solved }} </option> <option class="grey-text size-12" value="closed"> {{ sts_closed }} </option> </select> </div> </div> </div> </div> <div class="form-check mb-2 align-items-center"> <input id="chkZendeskSyncPriorities" type="checkbox" class="form-check-input grey-border"> <label class="grey-text size-12"> {{ det_sync_taskcall_urgency_with_zendesk }} </label> </div> <div id="divZendeskPriorityMaps" class="mx-0 px-0 mb-2 py-3" hidden> <div class="col-md-6 ps-3 border-start"> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_critical }} </label> <div class="col-md-6"> <select id="sltZendeskPriorityCritical" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="low"> {{ opt_low }} </option> <option class="grey-text size-12" value="normal"> {{ opt_normal }} </option> <option class="grey-text size-12" value="high"> {{ opt_high }} </option> <option class="grey-text size-12" value="urgent" selected=selected> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_high }} </label> <div class="col-md-6"> <select id="sltZendeskPriorityHigh" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="low"> {{ opt_low }} </option> <option class="grey-text size-12" value="normal"> {{ opt_normal }} </option> <option class="grey-text size-12" value="high" selected=selected> {{ opt_high }} </option> <option class="grey-text size-12" value="urgent"> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_medium }} </label> <div class="col-md-6"> <select id="sltZendeskPriorityMedium" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="low"> {{ opt_low }} </option> <option class="grey-text size-12" value="normal" selected=selected> {{ opt_normal }} </option> <option class="grey-text size-12" value="high"> {{ opt_high }} </option> <option class="grey-text size-12" value="urgent"> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_low }} </label> <div class="col-md-6"> <select id="sltZendeskPriorityLow" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="low" selected=selected> {{ opt_low }} </option> <option class="grey-text size-12" value="normal"> {{ opt_normal }} </option> <option class="grey-text size-12" value="high"> {{ opt_high }} </option> <option class="grey-text size-12" value="urgent"> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 px-0 mb-2"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_minor }} </label> <div class="col-md-6"> <select id="sltZendeskPriorityMinor" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="low" selected=selected> {{ opt_low }} </option> <option class="grey-text size-12" value="normal"> {{ opt_normal }} </option> <option class="grey-text size-12" value="high"> {{ opt_high }} </option> <option class="grey-text size-12" value="urgent"> {{ opt_urgent }} </option> </select> </div> </div> </div> </div> </div> </div> <div class="modal-footer d-flex justify-content-start"> <button id="btnZendeskSaveIntegration" class="plain-btn size-13 custom-btn-sm px-4 mb-1" type="button" data-bs-dismiss="modal"> {{ ins_save }} </button> <button class="standard-btn size-13 custom-btn-sm px-3 mb-1" type="button" data-bs-dismiss="modal"> {{ ins_cancel }} </button> </div> </div> </div> </div> {% endblock %}