{% load static %} {% block freshdesk_configuration_modal %} <div class="modal fade" id="modalFreshdeskConfiguration" role="dialog"> <div class="modal-dialog modal-dialog-centered modal-dialog-scrollable modal-lg"> <div class="modal-content"> <div class="modal-header"> <h6 id="hIntegModalTitle" class="modal-title"> {{ ttl_freshdesk_integration }} </h6> <button type="button" class="btn-close size-10" data-bs-dismiss="modal"></button> </div> <div class="modal-body px-3 py-2"> <div class="px-3 py-2"> <div class="row mx-0 mb-2 align-items-center col-md-8"> <label class="col-md-5 grey-text size-12 bold-600 px-0 mb-1"> {{ ttl_integration_name }}: </label> <div class="col-md-6"> <input id="inpFreshdeskIntegrationName" class="form-control grey-text size-12" disabled=disabled> </div> </div> <div class="row mx-0 mb-2 align-items-center col-md-8"> <label class="col-md-5 grey-text size-12 bold-600 px-0 mb-1"> {{ det_freshdesk_domain }}: </label> <div class="col-md-6"> <input id="inpFreshdeskDomain" class="form-control grey-text size-12"> </div> </div> <div class="row mx-0 mb-2 align-items-center col-md-8"> <label class="col-md-5 grey-text size-12 bold-600 px-0 mb-1"> {{ det_freshdesk_api_key }}: </label> <div class="col-md-6"> <input id="inpFreshdeskApiKey" class="form-control grey-text size-12"> </div> </div> </div> <div id="divFreshdeskModalBody" class="px-3 py-2"> <label class="grey-text size-13 bold-600 mb-3"> {{ det_configure_how_taskcall_will_create_freshdesk_ticket }} </label> <div class="row mx-0 mb-2 align-items-center col-md-8"> <label class="col-md-5 grey-text size-12 px-0"> {{ det_configuration_name }}: </label> <div class="col-md-6"> <input id="inpFreshdeskConfigurationName" class="form-control grey-text size-12"> </div> </div> <div class="row mx-0 mb-2 align-items-center col-md-8"> <label class="col-md-5 grey-text size-12 px-0"> {{ det_ticket_type }}: </label> <div class="col-md-6"> <select id="sltFreshdeskTicketTypes" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value="Incident"> {{ ttl_incident }} </option> <option class="grey-text size-12" value="Problem"> {{ ttl_problem }} </option> <option class="grey-text size-12" value="Question"> {{ ttl_question }} </option> <option class="grey-text size-12" value="Feature Request"> {{ ttl_feature_request }} </option> </select> </div> </div> <div class="d-flex flex-row mx-0 my-2 py-2 align-items-center"> <div class="form-check"> <input id="chkFreshdeskCreateAuto" type="checkbox" class="form-check-input grey-border"> </div> <div class="grey-text size-12"> {{ det_automatically_create_ticket_for_incidents_with_minimum_urgency }} </div> <div class="ps-2 col-md-3"> <select id="sltFreshdeskMinUrgency" class="form-select form-control grey-text size-12"> {% include 'urgency_options.html' %} </select> </div> </div> <div class="form-check mb-2 align-items-center"> <input id="chkFreshdeskSyncNotes" type="checkbox" class="form-check-input grey-border"> <label class="grey-text size-12"> {{ det_sync_taskcall_notes_with_freshdesk }} </label> </div> <div class="form-check mb-2 align-items-center"> <input id="chkFreshdeskSyncStatuses" type="checkbox" class="form-check-input grey-border"> <label class="grey-text size-12"> {{ det_sync_taskcall_status_with_freshdesk }} </label> </div> <div id="divFreshdeskStatusMaps" class="mx-0 px-0 mb-2 py-3" hidden> <div class="col-md-6 ps-3 border-start"> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ sts_open }} </label> <div class="col-md-6"> <select id="sltFreshdeskStsOpen" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=2 selected=selected> {{ sts_open }} </option> <option class="grey-text size-12" value=3> {{ sts_pending }} </option> <option class="grey-text size-12" value=4> {{ sts_resolved }} </option> <option class="grey-text size-12" value=5> {{ sts_closed }} </option> </select> </div> </div> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ sts_acknowledged }} </label> <div class="col-md-6"> <select id="sltFreshdeskStsAcknowledged" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=2> {{ sts_open }} </option> <option class="grey-text size-12" value=3 selected=selected> {{ sts_pending }} </option> <option class="grey-text size-12" value=4> {{ sts_resolved }} </option> <option class="grey-text size-12" value=5> {{ sts_closed }} </option> </select> </div> </div> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ sts_resolved }} </label> <div class="col-md-6"> <select id="sltFreshdeskStsResolved" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=2> {{ sts_open }} </option> <option class="grey-text size-12" value=3> {{ sts_pending }} </option> <option class="grey-text size-12" value=4 selected=selected> {{ sts_resolved }} </option> <option class="grey-text size-12" value=5> {{ sts_closed }} </option> </select> </div> </div> </div> </div> <div class="form-check mb-2 align-items-center"> <input id="chkFreshdeskSyncPriorities" type="checkbox" class="form-check-input grey-border"> <label class="grey-text size-12"> {{ det_sync_taskcall_urgency_with_freshdesk }} </label> </div> <div id="divFreshdeskPriorityMaps" class="mx-0 px-0 mb-2 py-3" hidden> <div class="col-md-6 ps-3 border-start"> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_critical }} </label> <div class="col-md-6"> <select id="sltFreshdeskPriorityCritical" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=1> {{ opt_low }} </option> <option class="grey-text size-12" value=2> {{ opt_medium }} </option> <option class="grey-text size-12" value=3> {{ opt_high }} </option> <option class="grey-text size-12" value=4 selected=selected> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_high }} </label> <div class="col-md-6"> <select id="sltFreshdeskPriorityHigh" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=1> {{ opt_low }} </option> <option class="grey-text size-12" value=2> {{ opt_medium }} </option> <option class="grey-text size-12" value=3 selected=selected> {{ opt_high }} </option> <option class="grey-text size-12" value=4> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_medium }} </label> <div class="col-md-6"> <select id="sltFreshdeskPriorityMedium" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=1> {{ opt_low }} </option> <option class="grey-text size-12" value=2 selected=selected> {{ opt_medium }} </option> <option class="grey-text size-12" value=3> {{ opt_high }} </option> <option class="grey-text size-12" value=4> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_low }} </label> <div class="col-md-6"> <select id="sltFreshdeskPriorityLow" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=1 selected=selected> {{ opt_low }} </option> <option class="grey-text size-12" value=2> {{ opt_medium }} </option> <option class="grey-text size-12" value=3> {{ opt_high }} </option> <option class="grey-text size-12" value=4> {{ opt_urgent }} </option> </select> </div> </div> <div class="row mx-0 mb-2 align-items-center"> <label class="col-md-4 grey-text size-12 px-0"> {{ opt_minor }} </label> <div class="col-md-6"> <select id="sltFreshdeskPriorityMinor" class="form-select form-control grey-text size-12"> <option class="grey-text size-12" value=1 selected=selected> {{ opt_low }} </option> <option class="grey-text size-12" value=2> {{ opt_medium }} </option> <option class="grey-text size-12" value=3> {{ opt_high }} </option> <option class="grey-text size-12" value=4> {{ opt_urgent }} </option> </select> </div> </div> </div> </div> </div> </div> <div class="modal-footer d-flex justify-content-start"> <button id="btnFreshdeskSaveIntegration" class="plain-btn size-13 custom-btn-sm px-4 mb-1" type="button" data-bs-dismiss="modal"> {{ ins_save }} </button> <button class="standard-btn size-13 custom-btn-sm px-3 mb-1" type="button" data-bs-dismiss="modal"> {{ ins_cancel }} </button> </div> </div> </div> </div> {% endblock %}